Your order will be processed within 1 business day. Once dispatched, you will receive tracking details via email and on your registered contact number. Please note that these timelines are estimates provided by our delivery partners, and unforeseen circumstances may cause delays.

Free shipping on all orders over ₹999.

• Orders below ₹999 will incur a flat shipping charge of ₹99.
• Cash on Delivery (COD) is available with a service charge of ₹99.
• COD fees and shipping charges are non-refundable.

Yes, you can change the shipping address as long as the order has not yet been shipped. Please contact us via email or phone for assistance with this.

We usually ship out all orders that we receive within 1 business day, you will receive a notification via email and on your registered contact number with details of the delivery partner and tracking ID. Additionally, you can track the status of your order on website

If your tracking information shows that your package was delivered, but you can't find it: Check your phone for any notifications about attempted delivery. See if any of your neighbors/friends/owners/security guards have collected your product on your behalf. In the unlikely event of you still not being able to locate your item, please contact us within 24 hours of delivery and we will be happy to help. Please note we won't be able to consider the complaint after 24 hours and in case of OTP verified delivery.

"RTO" stands for Return to Origin. This status is assigned to orders that our delivery partners attempt to deliver but are unsuccessful after a maximum of three tries. Your order may be marked as RTO due to below reasons ;

1. Delivery partners are unable to contact you.
2. Difficulty in locating your address.
3. Incorrect phone number or delivery address provided by you.
4. Mismatch in address and pincode. After the first failed attempt, the delivery partner will contact you to arrange a rescheduled delivery. If they are still unable to deliver after two additional attempts for the reasons mentioned, the order will be returned to us and marked as RTO.
5. To avoid this, please ensure that you answer the calls from delivery partners and respond to their messages promptly to reschedule delivery after a failed attempt. This proactive communication helps ensure successful delivery of your order.

If it so happens that your order has been RTO'ed without the proper attempts, you can reach out to us on any of the support channels (Call/Email) and we will be glad to help you further.

1. We offer a 7-day return window on all products.

Eligibility:

• Item must be unused, unworn, unwashed, with tags intact, and in original packaging.
• Return must be initiated within 7 days of receiving the product.
  
  Instructions:
• Do not remove tags from the product.
• Create a video while handing over the parcel to the delivery partner.
• Ensure the parcel is sealed by the agent in the video.
• Only one return request per order is allowed.
  
  2. Return Modes:
• If reverse pickup is available at your pincode, we will arrange it.

A return pickup fee of ₹100 will be deducted.

• If reverse pickup is not available, customer must self-ship the item.

A handling fee of ₹149 applies.

Video Guidelines:

1. Show the product in original condition (tags intact).
2. Record while handing it to the delivery agent.
3. Ensure all products (if multiple) are clearly visible.
4. Retain video in case of dispute.

Refunds for Prepaid Orders:

• Once the returned product passes QC, refund is initiated within 72 hours.
• Amount will be credited to the original payment method within 3–5 business days.
  
  Refunds for COD Orders:
• After QC approval, amount will be credited to you as store credit, which you can use to purchase any item from our website.
  Store credit has an expiration of 1 year.
  
  
  Important Notes:
• Shipping & COD charges are non-refundable.
• If product fails the quality check, refund/exchange will be denied.
• Refunds are not applicable if product tags are removed.

• Exchange requests accepted within 7 days.
• Reverse pickup is scheduled within 2–3 days.
• Reverse pickup charge:

1. ₹200 (for 1–3 shirts)
2. More than 3: Based on courier weight slab

• Exchanges are only allowed for:

1. Different sizes of the same item (if in stock)
2. Or alternative products of equal/higher value (if original is out of stock)

To cancel your order, please get in touch with our customer support team at 7877166979 before the order is dispatched. You can also reach us via email at orders@therogueclub.com. Once the order has been dispatched, we regret that we cannot process cancellation requests. Alternatively, if you decide not to accept the delivery, you can refuse the package upon arrival.

Once the order is canceled, the refund usually gets processed within 1 Business day, further it may take 5-7 working days for the refunded amount to reflect in your account, as per standard banking procedures. Incase of store credits, the redeemed credits will be added back the same voucher.
Note - Delivery charges are non-refundable

You will not be able to change the product Size or color once the order is placed,  you can cancel the existing order and you can place a new order before the order gets shipped.

To modify the address or contact details of your order, please get in touch with our customer support team at 7877166979 before the order is dispatched. You can also reach us via email at order@therogueclub.com. Once the order has been dispatched, we regret that we cannot process modification requests.

Mail us the details of your transaction to support@therogueclub.com, we will verify and get back to you at the earliest. Also, we're easily approachable on the phone on our contact number - 7877166979.

We accept Visa and Mastercard.

Avail 5% discount on placing a prepaid order.